Thank you for visiting TONEOF after-sales service. If you’re having any issues please contact support@TONEOF.com and we’ll try out best to fix it right away.

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.A fee may be deducted from the refund for used/manually broken products.

For returns due to customer reasons, you will be responsible for all return shipping charges; For returns with authorized confirmed quality problems, TONEOF will be responsible for all return shipping charges

Please note that refunds can take 3-5 business days to return to your account.

Damaged Item / Low Quality

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

We will use this information to help you with your order, and eliminate errors in the future.

Please contact us at support@TONEOF.com and attach the photos of the products as well as your order ID.

36-Month Warranty for Quality-Related Issues

We warrant the physical products under normal use for a period of three years from the date of purchase by the original purchaser (“Warranty Period”). 

HOW TO OBTAIN WARRANTY SERVICE

Email customer service at support@TONEOF.com with your order number and the exact symptom.